Shipping & Delivery Policy

Last updated

What you are buying

A subscription to CivilOne, a construction management service used in a web browser and in the CivilOne app. You are paying for access to the service for your business. No physical goods are sold, packed or sent.

When it is delivered

• The free trial starts the moment you create your business account.
• A paid plan switches on for your whole business as soon as Razorpay confirms the payment, usually within a few minutes. Everyone on your team gets it straight away; nothing needs reinstalling.
• At the latest, a confirmed payment is picked up by our daily check with Razorpay, so a paid plan is never more than 24 hours from switching on.
• Renewals are collected by auto-debit, and your access carries on without a break.

Where it is delivered

To the business account the subscription was taken out for. You and your team use it by signing in, wherever you have an internet connection.

Your invoice

A tax invoice is issued for every payment collected. You can see and download all of them at any time from Subscription in the app.

If your plan has not switched on

Open Subscription in the app and tap Already paid? Check with Razorpay. That asks Razorpay directly and switches your plan on if the payment went through. If it still hasn't, write to us from the contact page with the payment reference, and we will put it right.

If a payment fails

The plan is not switched on, and you can simply try again. If money left your account for a payment that did not complete, it is returned to you through Razorpay and your bank. See our Refund & Cancellation Policy for refunds and for cancelling a subscription.

Getting in touch

Anything to do with a payment or your plan: our contact page, or see the contact page.